Contact us

A person holding a mobile phone, with their laptop open.

Please use the headings below to find the most appropriate contact for your enquiry. If you have a concern or complaint, or would like to submit a freedom of information request, please visit the below webpages to find information on how to do that.

Visit webpage: Submit a concern or complaint

Visit webpage: Freedom of information request

Please note: While NHS Thames Valley is being established, some legacy contact details (such as email addresses) remain in place. These are currently being updated. Please check back soon for new contact details. However, please be reassured, that all email addresses listed on the following pages are valid and monitored. 

General enquiries

You can contact us:

By email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Please note: Do not send sensitive, confidential or identifiable patient data to this email address. This inbox is monitored between the hours of 9am - 5pm, Monday to Friday.

By post:

NHS Thames Valley  Integrated Care Board
First Floor
Unipart House
Garsington Road
Cowley
OX4 2PG

 

Media enquiries

You can contact us:

By email: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Please note this inbox is monitored between the hours of 9am - 5pm, Monday to Friday.

 

Finance enquiries

To help us manage supplier enquiries effectively and ensure all requests are properly logged and actioned, we require all suppliers to complete the Supplier Enquiry Form.

This approach allows us to record and manage queries consistently and efficiently. Submitting the form does not change existing invoice submission or payment processes.

All queries must be submitted via the Supplier Enquiry Form to ensure they are received and dealt with appropriately.

Update on Invoice Processing and Payments

We are aware that there have been delays in the processing and payment of some supplier invoices. We recognise the concern this may be causing and sincerely apologise for the impact.

Our finance teams are working at pace to resolve these issues and are prioritising the clearance of outstanding invoices.

Thank you for your patience and understanding while this work continues.

Prescribing enquiries

For patients: If you need help with your prescriptions, please contact your GP practice who have access to your records and can advise you.

For healthcare professionals: If you have a question about NHS Thames Valley local prescribing guidelines and formulary choices relating to medicine, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. 

Continuing Healthcare

Continuing Healthcare is managed by different organisations dependant on where the patient lives. You can find information, including who is eligible, how to apply for funding in your area and what the process is via the webpage below:

Visit webpage: Continuing healthcare find out more

 

Dentistry enquiries

For information on local dental services please visit our ‘Which service you do need?’ page and click on the dental services drop downs

 

Individual Funding Requests (IFRs)

For more information on all policies relating to treatments and procedures not routinely funded can be found on the Clinical Commissioning Policies page.

Please note: IFRs must be made by a patient's clinician.